RETURNS
Customers have up to 14 days to
return a product from the day of invoice issue. All returns must first be
approved by FION BEAUTY SUPPLIES customer
service, as explained below. The approval process may take between 1 - 2 business days.
Products must be returned unopened and unused, in original packaging. For
sanitary reasons, there will be no returns on implements, nail polishes,
skincare, makeup, or fiberglass/gel products.
No returns will be
accepted on used products, equipment, special orders, or when allergies occur due to product purchase/use..
If the parcel is
delivered damaged to the customer, the customer must reflect the damage on the
delivery company document, before signing and taking the parcel. Once opened,
if the items inside are damaged, the customer has 48h to make a claim to our customer service.
If an item is
missing in the order, or if the wrong item has been placed in the package, the
customer has 48h to
make a claim to our customer service. After that time, Fion Beauty Supplies
will not be held responsible.
TO MAKE A CLAIM:
- Contact our customer service:
·
By Phone – 905.886.1882 or Toll Free 1.888.762.1882
·
By email:sales@fionbeauty.ca
- Provide a picture of the
damaged items by email
- Wait for the approval from our customer
service
- Wait for customer service to contact you to
arrange item’s return
When a return is
made due to an error made on the customer’s behalf or change of mind, the
customer will be responsible for paying return shipping charges. A restocking
fee of 15% will also be charged.
All refunds will be issued to the original tender. For cash purchases
over $500, a company cheque will be issued to the original purchaser.